Maintenance

Our Maintenance Division has been delivering a 24/7/365 nationwide, multi trade, planned, preventive and reactive buildings maintenance service for the past 44 years. For all customers, this division offers;

• Account management team

• Team of experienced supervisors 

• Team of building surveyors who are able to create specific building fabric reports allowing us to cost and plan remedial works to customers budgets

• Customised customer support helpdesk to suit their requirements

• Self-delivery model via our directly employed operatives

• FM Support

• Flexible work patterns to meet customer needs

• Formal supply chain of approved suppliers and subcontractors for specialist trades

• Procurement team to ensure best value is obtained

• Fleet of company vans fitted with trackers enabling us to allocate the nearest tradesman

• Restoration capabilities through our City & Guilds Dewpoint Accredited Building Surveyors

 

Within our Maintenance Division we also have an Insurance Reinstatement Team who undertake works for policy holders operating directly with insurance companies and building repair networks. We offer solutions for the following insurance perils: 

• Accidental damage

• Escape of water

• Explosion

• Fire

• Flood

• Lightening 

• Malicious damage

• Storm

• Subsidence

 

On every claim our Insurance Reinstatement Team offers;

• Dedicated Project Manager for large losses - ensures a successful delivery

• Dedicated Surveyor - undertakes site survey, submits and agrees scope of works

• Dedicated Supervisor - manages our tradesmen from point of authorisation through to completion

• Dedicated Customer Helpdesk Administrator support for all communications

• Health, Safety and Environmental Team - carries out regular site inspections

• Procurement team - purchases materials speedily to ensure start dates can be organised as quickly as possible for the policyholder

• Finance team - processes excess payments and invoicing throughout the claim

• Real time operational dashboards which shows the status of all claims, who is responsible for the status and the current duration versus SLA

• Customer satisfaction surveys to continuously monitor and improve our service

 

In periods of surge our Maintenance Division can also be supported by our other Clark Contracts Group divisions (Construction East, Construction West, Fit Out and Small Works).

Phone our Helpdesk on 0141 847 8810.

 

More information is available for dowload at the right hand side of this page.

Look inside our Head Office: 

 

Look inside our Edinburgh Office