Customers 1st

With a strong belief in the importance of delivering a quality service, our Customers 1st campaign aims
to continually improve the way all of our employees deal with our customers.

 

Clark Contracts is a business founded upon a simple question.
“Why should customers of a building company expect less of a service than when they are buying from companies such as the John Lewis Partnership or the Gleneagles Hotel etc?“ Steve Clark: 1978
 
It is a simple fact that customers generally do not expect or indeed receive the same level of professionalism, customer care and quality products from a building related company as they do from other companies in, for example, the retail Industry.
 
This is the customer perception that we have gone a long way over the last 40 years towards changing, and is the reason why so many of our customers return to us. They no longer need to accept the poor quality for which much of the building industry is renowned. Our customers know that there is at least one company consistently striving to deliver a 1st class service.

87% of customers would use Clark Contracts again

Source: Post Contract Questionnaire

 
We aim to deliver more than the project. This is central to our Customers 1st philosophy which is more than words and ensures a level of service that you will truly value.
 
We have a set of beliefs and guiding principles which underpin all we do. These are our service and customer values such as "What we say, we do", "We try to keep the customer informed" and "Try to put ourselves in the customer's shoes".
 
This philosophy is contained in our Customers 1st initiative and incorporates our supply chain and zero defects management processes.

Zero Defects

It begins now as you become aware of us and continues through all stages of our service cycle.

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Vital statistics

Our repeat business has averaged 76% over the past 10 years.